Iluminage Beauty is using the Cognizant MedVantage platform to proactively address customer feedback and better manage product quality and performance.   

Iluminage Beauty is a joint venture between Unilever Ventures and Syneron, which designs, develops and distributes at-home products derived from professional medical aesthetic devices. 

Cognizant’s cloud-based MedVantage solution enables Iluminage to investigate complaints from across North America more effectively and efficiently, and create reports for enhanced regulatory compliance. It will help Iluminage improve customer and stakeholder responsiveness and accelerate decision-making, the company says.

“Iluminage is the new intelligence in beauty, architects of high-tech, ground breaking devices, treatments and textiles bringing tomorrow’s technology into the hands of consumers at home,” said Bo Kim, Vice President, Regulatory and Compliance at Iluminage.

“Our objective is to deliver the highest level of at-home beauty care experience to our customers in North America and all over the world. With Cognizant MedVantage, our customer support and investigation teams can take a proactive approach to monitoring our quality and performance. It will help us better understand and improve our at-home beauty solutions while maintaining a high level of regulatory compliance through streamline reporting.”